All order will dispatch in 1-3 working days* from our fulfillment centers. No worries if you cannot see any tracking update when you received the tracking notification from us. As the tracking that customer will receive is a local tracking number, which there will be update as soon as the order has arrived in your destination. Except under pre-order period or other special occasions stated.
| Region |
Estimated time of delivery after dispatch |
| United States of America, Europe |
7-15 working days |
| United Kingdom, Australia, Canada |
5-15 working days |
| Asia regions |
2-8 working days
|
| Rest of the world |
10-20 working days
|
Remote districts may take 5 more working days for delivery.
* Working days do NOT include weekends nor holidays.
Disclaimer: A small percentage of package might be inspected by customs and shipment might be delayed. Estimated delivery time exclude any uncontrollable shipment situation (e.g. held by customs or hitting peak seasons etc.) which shipment maybe prolonged beyond control.
Import duties, taxes or charges for customs clearance, if any, is not included. Customer is responsible to settle the duties/taxes with your local customs. RETO Production Limited will not be held responsibility for delivery failure due to customer failed to settle the duties/taxes.
Orders will be delivered by different assigned couriers, delivery confirmation is based on the tracking status provided. Please note that we do not provide signed Proof of Delivery (POD) documentation for our shipments.
If the recipient is unavailable at the time of delivery, the courier may leave the package with a neighbor, at a reception desk, or in a mailroom. This does not constitute incorrect delivery. We highly recommend the recipient contact the courier directly beforehand, to explore potential options for rescheduling or alternative arrangements of delivery.
Note: RETO Production Limited will not be held responsible for any delay of shipment.
